We understand that you worked hard on your audition. It can be disappointing to not get a callback. But there are a few things we want you to understand.

•  Auditions are NOT a talent competition. Callbacks and roles are not handed out according to a ranking of talent or the quality of an audition. The directing team already knows some things about each of the characters and how we plan to portray them. You can have the best audition in the world, be the best vocalist, the best actor, but if a role doesn’t seem suited to you or you don’t have the specific vocal range, you will not get a callback for it. This does not mean that a) we don’t like you or b) we don’t recognize your talent.
• Callback invitations do not determine who will be featured in the show and are not a required step to casting. There are featured moments in almost every show that can be cast by what we see in a general or dance audition. Sometimes those moments are given to those who were also called back for other roles, but being called back for a role does not guarantee you a featured role. Likewise, not getting a callback doesn’t mean you won’t end up with a spotlight moment. There are sometimes big roles that aren't called back because we can already tell from the general audition and no callback is necessary.
•  Shows may have very specific character identities. We try to honor the intent of age and gender, and we especially pay attention to romantic pairings when indicated by the script.
• We have enough auditioners that we can be picky about conflicts. The rehearsal process is so condensed, it will be tough to work around too many absences and that may figure into your casting. If you have a lot of absences or partial absences or your schedule is TBD on your audition form, we will probably not be able to consider you for a featured part. 

Callbacks are very specific to each show. You may be a lead in one show and get no callback for the next show. This is most likely not because you flubbed your audition, but more reflective that your talents and characteristics were suited for that previous role and others were more suited for the characters in the next show. 

We encourage you to continue to work at your singing, acting, dancing and stage presence with Colossians 3:23-24 in mind: “Whatever you do, work heartily, as for the Lord and not for men, knowing that from the Lord you will receive the inheritance as your reward. You are serving the Lord Christ.”
The Lord sees what you do, knows your heart, and values you. Regardless of whether your work in any area lands you the immediate results you hope for, if your desire is to glorify God, He is pleased with you. He is worthy of our trust and He sees the big picture of what is best for us and for His purposes. So all we can do is our best, for Him.